At Burrak Payments, we take your feedback and concerns seriously. If you have a complaint, we are here to address it promptly and fairly. This Complaint Procedure outlines the steps you should follow to raise and resolve complaints effectively.
Contact Us
If you have a complaint, the first step is to get in touch with us. You can reach our customer support team through the following methods:
Email: info@burrakpayments.co.uk
Phone: +44 7520 623686
Online Querry Service
Provide Details
When contacting us, please provide the following details:
- Your name and contact information.
- A clear description of the issue or complaint.
- Relevant documentation or evidence, if applicable.
Complaint Review
Once we receive your complaint, we will initiate a thorough review. We may contact you for additional information if needed.
Resolution
We will work diligently to address your complaint and find a resolution. We aim to resolve complaints as quickly as possible, and we will keep you informed throughout the process.
Feedback
After the resolution, we encourage you to provide feedback on the handling of your complaint. Your feedback helps us improve our services and processes.
Escalation
If you are not satisfied with the initial resolution, you may request escalation. We will review the case once more to ensure fairness and accuracy.
Regulatory Authority
If your complaint remains unresolved after exhausting our internal procedures, you have the option to contact the appropriate regulatory authority or ombudsman.
Contact Information
If you have any questions or concerns about this Complaint Procedure, please reach out to us at info@burrakpayments.co.uk.
We are committed to addressing your complaints promptly and fairly. Your feedback is valuable to us, and we appreciate the opportunity to resolve any issues you may encounter.